On Benefits.

Spreads of call center job vacancies and advertisements are widely published in the daily newspapers nowadays. There are even billboards of such sprawled along the busy road of EDSA and even MRT coaches aren’t shunned by the biggest call centers in the country for their marketing strategies. (Oh yeah, the company I’m working for has one). While it’s true that call centers pose the highest hiring employment percentage yearly, it’s also a fact that this industry has the highest attrition rate.

There are several factors why call center agents resign easily. Oftentimes, you just find these resignees hop from one call center to another, one that’s offering a more attractive and competitive salary package. This is the reason why these companies shouldn’t be lax in designing their employee benefit packages. Aside from attractive perks, like bonuses, incentives and commissions, they should also come up with benefits such as health and life insurance benefits. There are actually several Corporate Insurance Plans for Employers that are offered by various Insurance Agencies locally. These types reduce premiums so both employers and their employees benefit a lot from such. Our company, in fact, has this benefit. Now they just need to come up with other interesting retention plans to lessen the attrition rate.