Tuesday, February 16, 2010

Shouldn't Be Taken With A Grain of Salt.

A recent study about call center employees having a higher risk for contracting the HIV virus has been in the news recently. This somehow caused agitation among employees from the said industry saying that their reputation is being tainted. No offense to them and with all honesty, while this is an alarming issue, I find it not surprising. I once worked for two different call centers as a Finance support team member and I saw first hand what the culture is like among the agents. Some (I'm not generalizing, okay?) are too liberated and wild. It is because of this type of environment and peer pressure that tempts them to do such acts.

The study shouldn't be seen by the said industry as a degrading remark or as an insult. This is a serious health issue that the call centers should address. They should look into this and perhaps start doing their share safeguarding the interest of their employees like increasing their HMO coverage, inclusion of herpes simplex treatment and other pertinent actions. Further, the government should take action before this issue becomes worse.

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